Refund policy

We offer a 30-day risk-free guarantee. If you’re not completely satisfied, you can return your item within 30 days — even if it’s been opened or used — as long as it’s in reasonable condition.

Returns are accepted for any reason, including change of mind.

To start a return, simply contact us at kronyxstore@gmail.com and we’ll guide you through the process.

Please have your order details handy so we can process your return quickly. Once your return is approved, we’ll provide a return shipping label along with instructions on how to send your item back.

We recommend inspecting your order upon arrival. If your item is defective, damaged, or incorrect, contact us and we’ll make it right.

Once your return is received and inspected, we’ll notify you. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us.

For customers in the European Union, you also have the right to cancel or return your order within 14 days, for any reason and without justification.